kaca Privacy Policy

This page describes what we collect when you use kaca and how we keep that data protected. We at kaca collect personal information — your email, name, date of birth, government ID details, and payment-method information — to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data to third parties. We do not share your account details with marketing firms. Everything we collect serves a specific operational or legal purpose.

Our servers may be located outside your jurisdiction, and your data may be processed by third-party payment providers, identity-verification services, and hosting providers. We contractually require these partners to protect your information using industry-standard encryption and access controls. We also use cookies and session tokens to remember your login state and to detect fraudulent activity on your account.

This policy applies to all users of kaca, whether you access the platform via web browser or mobile app. It covers sportsbook markets on Liga 1, Piala Indonesia, Piala AFF, Champions League, live-dealer games, slot games, and esports betting. Access to kaca services is available only where local law permits; users are responsible for verifying that their access and use comply with their own jurisdiction's regulations.

What data we collect on kaca

When you register a kaca account, we collect your email address and a password that you create. We also collect your full name, date of birth, and phone number during account setup. These details must match your government-issued ID when you upload it for verification.

To verify your identity, we ask for a government ID — your passport, national ID (Kartu Tanda Penduduk), or driver's licence. We store a copy of this document (image or scan) in encrypted form. We do not store the full document on our primary servers; we keep it in a secure archive accessible only to our compliance team.

We log every transaction on your kaca account: deposits, withdrawals, market placements, and settlements. We store your IP address, device information (operating system, browser type), and session timestamps. These logs help us detect fraud, investigate account disputes, and comply with regulatory reporting requirements.

How we use your data on kaca

We use your personal information for the following purposes:

• Account verification: We match your name, date of birth, and ID to prevent account takeover and fraud.
• Payment processing: We transmit your payment-method reference to our payment partners to process deposits and withdrawals.
• Regulatory compliance: We report transaction data to relevant authorities as required by anti-money-laundering and know-your-customer (KYC) regulations.
• Dispute resolution: We review your transaction history and account activity to investigate complaints or unusual behaviour.
• Platform security: We analyze login patterns, IP addresses, and device information to detect and block fraudulent access attempts.
• Service improvement: We aggregate anonymised data (not tied to your identity) to improve kaca's performance, game selection, and market offerings.

We do not use your data to send you marketing emails, push notifications, or promotional offers unless you explicitly opt in. We do not sell your name, email, or payment details to third parties. We do not share your account information with external gaming networks or affiliate marketers.

Third-party processors and data partners on kaca

Our kaca platform relies on external partners to process payments, verify identity, and host our infrastructure. These partners include:

• Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking gateways, and bank acquirers (local payment, online payment, e-wallet, mobile banking). These entities process your deposits and withdrawals and may store tokenised references to your account.
• Identity verification services: Third-party KYC providers that confirm your government ID and check your name against fraud databases.
• Hosting providers: Our servers are hosted by cloud infrastructure providers in Southeast Asia and potentially other regions. These providers have access to our database backups and logs.
• Email and SMS providers: We use third-party services to send you account confirmations and password-reset links.

We contractually require all third-party processors to use encryption, restrict access to your data, and keep your information confidential. However, we cannot guarantee their security standards. If you use kaca, you accept that your data will be shared with these processors as necessary to provide the service.

Cookies and session tracking on kaca

We at kaca use cookies to remember your login state, store your language preference, and track your session. A cookie is a small text file that your browser stores and sends back to kaca on each visit. We do not use cookies to track you across other websites.

We also use session tokens — unique identifiers that expire after a set period (typically a few hours of inactivity). Session tokens prevent session hijacking, where an attacker intercepts your login and impersonates you.

Our analytics may record anonymised, aggregated data (page views, feature usage) to understand how users interact with kaca. This data is not tied to your name or payment details. We do not use third-party analytics services like Google Analytics; all tracking is internal to kaca.

Data retention and account deletion on kaca

We retain your account data (email, name, verified ID, transaction history) for as long as your kaca account is active. After you request account closure, we retain anonymised transaction records for regulatory compliance (typically 7 years for anti-money-laundering purposes). Your personal details (name, ID, payment method) are deleted or irreversibly anonymised within a reasonable timeframe, unless we are legally required to retain them.

If you wish to delete your kaca account and personal data, contact our support team via the in-app chat, email, or contact form. We will process your deletion request and confirm completion within standard windows during business hours. Note that deletion may not be immediate if you have open markets or pending transactions; we complete those first, then delete your account data.

Your rights and contact information on kaca

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data. We at kaca aim to honour these requests. To exercise any of these rights, contact our support team.

We do not use your data for cross-border marketing, automated decision-making, or profiling. Your information is processed only by our operations and compliance staff, not by external marketers or partners.

If you have concerns about how kaca handles your privacy, or if you believe we are misusing your data, please contact us. Our support team responds in English and can escalate privacy concerns to our data protection officer. You may also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy.

Privacy policy updates and jurisdiction notes on kaca

We may update this privacy policy from time to time to reflect changes in our operations or legal requirements. If we make material changes, we will notify you via email or a prominent notice on the kaca platform. Your continued use of kaca after an update constitutes acceptance of the new policy.

Our privacy practices comply with the regulations of our operating jurisdictions. We collect and process your data in compliance with applicable data protection laws where we operate. However, you acknowledge that our servers may be located outside your jurisdiction and that your data may be processed in other countries. By using kaca, you consent to this cross-border data transfer.

Access to kaca services is available only where local law permits. Users are responsible for verifying that their access and use of kaca comply with their own jurisdiction's privacy and data protection regulations. If you have questions about our privacy practices or how they apply to your situation, contact our support team.

Our privacy commitment on kaca

We at kaca take your privacy seriously. We collect the minimum data necessary to verify your identity, process your payments, and comply with law. We encrypt your data, restrict access to our compliance team, and do not sell your information. We use cookies only for essential session management and fraud prevention, not for cross-site tracking.

Our platform operates across Jakarta, Surabaya, Bandung, Medan, and other regions where our services are available. Regardless of your location, the same privacy standards apply. Your data is protected by encryption, access controls, and contractual obligations with our third-party partners.

If you have any questions about our privacy policy or how we handle your data on kaca, contact our support team via in-app chat, email, or contact form. We respond in English and are available during business hours to address your concerns.