kacaFrequently Asked Questions

Our kaca sportsbook covers major football leagues and tournaments: Indonesia Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and seasonal world tournaments. We also offer live-score-adjacent betting on MotoGP and badminton. Beyond football, we host live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) streamed from multi-camera studios, plus slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile. All game rules, odds, and settlement terms are detailed in our terms and conditions

We at kaca periodically offer cashback promotions to active players. The terms for each offer vary and are displayed in the promotions section of your account when they are active. Typically, cashback is calculated as a percentage of net losses (losses minus winnings) over a specified period, and is credited automatically or on request. Cashback is subject to terms and conditions, including minimum activity thresholds and withdrawal eligibility windows. Read the full terms of any active promotion before participating, as eligibility, calculation methods, and withdrawal requirements differ. If you have questions about a specific promotion, contact our support team.

kaca does not charge deposit or withdrawal fees. However, your payment provider (your bank, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, e-wallet) may apply their own fees for transfers. These fees are set by your payment provider and are not controlled by us. Check your payment provider's terms to understand any charges. When you initiate a withdrawal from kaca, the full amount of your request goes to your chosen payment method, subject only to any fees your provider applies. If you incur a fee, it is deducted by your payment provider, not by kaca.

We at kaca protect your personal data (name, email, phone, payment method, transaction history) using encryption and industry-standard security practices. Your data is stored securely and is not shared with third parties except where legally required (for example, to comply with anti-money-laundering regulations, tax authorities, or law enforcement). We do not sell or rent your data for marketing purposes. You have the right to request a copy of your personal data or ask for deletion, subject to our legal retention obligations. For detailed information about data handling, collection, retention, and your rights, please read our privacy policy

You can reach our kaca support team via the contact form on our website or through the in-app chat feature. We respond to inquiries during business hours and provide English-language support. Include your username, email, and a clear description of your issue so we can assist you quickly. For urgent matters (account compromise, unauthorized access), mark your message as "URGENT" and we will prioritise it. Response windows vary depending on inquiry volume, but we aim to acknowledge all messages within hours.

We at kaca provide services only in jurisdictions where online wagering is legal and permitted under local law. We do not offer our services in jurisdictions where online gambling or wagering is prohibited. You are solely responsible for verifying that kaca is legal in your jurisdiction before you open an account or use our platform. We maintain geolocation controls and may block access from prohibited regions. If we detect that you are accessing from a jurisdiction where our service is not available, your account may be suspended or terminated. For full details about jurisdictional restrictions and legal compliance, see our legal notice